Reference

Terms & Conditions For Your Account

kerahoki Terms & Conditions set the rules for opening an account, using the lobby, and requesting wallet transactions in Indonesia.

Account access rulesWallet verificationPolicy contact pathIndonesia eligibility

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What These Terms Cover In Indonesia

kerahoki Service availability depends on jurisdiction. Users are responsible for checking local law before access.

These Terms & Conditions govern your account creation, phone verification, login credentials, wallet activity, lobby access, and requests to close or amend an account. You must provide accurate details and keep your login information private; we may ask for account or payment evidence before processing a

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request. Access or eligibility depends on local law, and we may restrict use where local law permits. The rules also explain how we handle suspected duplicate accounts, incorrect payment references, interrupted sessions, and changes to this policy. Read the current wording before using DANA, OVO, GoPay,
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QRIS, bank transfer, or a virtual account.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

POLICY HELP

Three Ways To Resolve Terms Questions

A clear contact path helps when a Terms & Conditions question affects your account or wallet status. Start from the signed-in account help area and include the email or phone detail attached to your profile. For a transaction question, keep the DANA, OVO, GoPay, QRIS, bank transfer, or virtual account receipt nearby. We use those details to match your request, explain the relevant clause, and tell you whether an account change needs another verification step.

Team online

Account help

Use the account help path while signed in when you need to ask about phone verification, duplicate account concerns, login ownership, or a clause affecting your access. Include your registered contact detail so we can connect the request with the correct account record.

Wallet evidence

For a wallet or bank question, attach the payment receipt and reference shown by DANA, OVO, GoPay, QRIS, bank transfer, or virtual account. We can then check whether the request concerns a pending status, a matching account detail, or a policy restriction.

Policy request

Ask us to explain a Terms & Conditions clause, correct a personal detail, or provide the current policy wording through the available account contact route. Keep your message specific; a named section and clear request help us return a useful response.

ACCOUNT RECORDS

How We Apply These Terms

Our policy process is tied to the account record rather than a general message thread. We check the contact detail used for access, compare payment references when a wallet request is raised…

Data handling

We use account details to provide access, verify ownership, answer policy requests, and match payment evidence to the correct record. When you ask for a correction, we may need enough detail to distinguish your account from another profile with similar contact information.

Cookie choices

Cookies can support login continuity and remember relevant page settings in your browser. Our Terms & Conditions explain their policy role. You can review browser controls on your phone or desktop, although changing them may affect how the account page remembers your session.

Account security

Keep your password and phone access private, and sign out on a shared device. If you suspect another person accessed the account, contact us through the account help route promptly. We may ask ownership questions before changing contact details or restoring access.

Record retention

We retain account and transaction records for the period needed to operate the service, resolve disputes, meet applicable legal duties, and apply these Terms & Conditions. The relevant policy wording explains how a retention question can be sent for review by our support team.

Change requests

You can ask us to correct an inaccurate name, phone detail, or account record through the signed-in contact path. We may pause the change until ownership is confirmed, particularly when the requested edit could affect wallet matching or access to an existing account.

Policy updates

If these Terms & Conditions change, we will publish the revised wording on the policy page and show the applicable date. Read the new version before continuing. Where local law permits, continued account use after the stated effective date indicates acceptance of the revised terms.

Terms & Conditions Questions Answered

These answers cover the policy points most often checked before an account is opened or a wallet request is sent. They do not replace the full Terms & Conditions, which control if wording differs. You can use the account help path for a question about your own record, a payment receipt, a phone check, or access in Indonesia where local law permits.

They are the rules covering account creation, phone verification, login ownership, wallet requests, device use, data handling, policy changes, and account closure. Read the full wording before opening an account. Access or eligibility depends on local law, so regional restrictions can apply to your use.

Yes, phone verification can be required before account access or before we change important account details. Use a contact number you control and keep it current. If the check fails, contact account help with your registered detail so we can explain the next ownership step.

Those local wallet rails are listed as payment context, together with bank transfer and virtual account options. You must use accurate account details and keep the payment receipt. We may compare the reference and account record before confirming a wallet status or resolving a mismatch.

Send a specific request through the signed-in account contact route, naming the detail that is wrong and the correction needed. We may ask for phone verification or other ownership evidence before applying the change, especially when the edit affects login access or wallet matching.

Contact us through account help and quote the section or wording that concerns you. We can explain how that clause applies to your account record and tell you whether a correction or access request is available. Where local law permits, you may stop using the service.

The Terms & Conditions describe cookies used for browser sessions and the handling of account details needed for access, support, payment matching, and security checks. You can adjust browser cookie controls, while data correction or retention questions should be sent through the account contact route.

Use the Terms & Conditions page linked from the kerahoki account and policy areas. Check the stated effective date before opening an account or sending a wallet request. If you need a clause explained, contact account help and include the section heading in your message.

Terms & Conditions For Your Account

Three Ways To Resolve Terms Questions

Account help

Wallet evidence

Policy request

How We Apply These Terms

Data handling

Cookie choices

Account security

Record retention

Change requests

Policy updates

Terms & Conditions Questions Answered

01 What are the kerahoki Terms & Conditions?

02 Do I need phone verification under these Terms & Conditions?

03 Can I use DANA, OVO, GoPay, or QRIS under the terms?

04 How do I request a change to my account data?

05 What happens if I disagree with a Terms & Conditions clause?

06 How does kerahoki handle cookies and account data?

07 Where can I check the current Terms & Conditions?

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