Reference

Legal terms for your kerahoki account

Our Legal page explains how kerahoki handles account access, wallet records, cookies, security checks and policy requests for Indonesia.

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kerahoki Legal terms for your kerahoki account
LEGAL CONTACT

Three ways to resolve policy questions

A clear contact path matters when a Legal question affects your account or wallet record. We ask you to start from the support link attached to the relevant account screen, because that keeps your case near the phone number, receipt or status you are asking about. You can request clarification, report a data mismatch or ask why an access step is required. Where local law permits, we will explain the next action available to you rather than leaving the request without a route.

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Account access

If phone verification does not open your account, use the support path beside the login area. Include the phone number on the account and the exact message shown, so we can assess the Legal access question without asking you to repeat unrelated details.

Wallet records

For a DANA, OVO, GoPay or QRIS record that does not match your account, attach the payment receipt or reference shown in your wallet. We use that record to locate the transaction, explain its status and identify any required policy check.

Policy changes

When you want to question a clause, request a correction or ask how a policy change affects you, use our account support route. Tell us which Legal section concerns you and we will keep the reply focused on that request.

DATA PRACTICE

How kerahoki handles Legal duties

Legal protection is practical when you can see what happens to an account record. We use the details attached to your account to process access, phone verification, wallet reconciliation and policy support.

Account data

We use your submitted account details for account access, phone verification, support replies and matching a wallet record to the correct account. Keep your phone number current, because an outdated number can prevent us from completing a requested Legal or security check.

Cookies

Cookies can help remember an account session and preserve the page state needed for a Legal request. You can manage cookie settings in your browser; blocking some cookies may require you to repeat login or verification steps on a mobile device.

Account security

We use phone verification before account access and may compare account details with a wallet or withdrawal record when a security question arises. Never send a passcode through a support message, and sign out after checking your account on a shared device.

Record retention

We retain account, support and transaction records for the period needed to operate the account, resolve disputes and meet applicable Legal duties. The retention period can differ by record type, so ask support which category applies to your request.

Requesting changes

To correct an account detail or ask for a copy, removal or restriction where available, contact us from the account support route. Name the field or record involved, and we may verify your phone number before making a change.

Access decisions

If an access decision affects your account, we explain the relevant policy step where we can and identify any missing action. Eligibility depends on local law, so the result may vary by location and cannot be changed by switching from mobile to computer.

Answers before you open an account

These Legal answers address the questions we expect before an account is opened or a wallet record is checked. We keep the wording practical, but your account screen and the current policy notice remain the controlling sources for an individual case. If your situation is not covered, use the support route with the specific section or transaction reference.

It covers account terms, phone verification, cookies, data handling, security checks, retention, wallet records and requests to correct or change account details. It also explains that access and eligibility depend on local law, so the conditions shown for your account may vary by location.

Our Legal terms apply to the account path shown for Indonesia, but access depends on local law. Before opening an account, check the current eligibility prompt and complete the requested phone verification. If the result is unclear, contact support from the account access screen.

Phone verification confirms that the number attached to the account is available to you before account access. It can also help us protect a wallet or withdrawal record from an incorrect account match. We will not ask you to share a passcode in a support message.

We use the payment reference and account details needed to match a DANA, OVO, GoPay or QRIS record with the correct account. If a record is unclear, send the receipt through the support route. We use it to check status and explain the applicable policy step.

Yes, you can request a correction or ask how a particular account record is used through the account support route. Identify the field or record, and be ready to complete phone verification. We may need to retain some records where applicable Legal duties require it.

Account closure does not necessarily erase every record immediately. We retain certain account, support and transaction records for the period needed to resolve disputes, maintain security and meet applicable Legal duties. Ask support which retention category applies to your specific request.

Start with the support link beside the account access or wallet status screen and identify the message you received. Include your account phone number, without sending a passcode. We can explain the relevant next step where local law permits and the policy allows further review.

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